Tidal Touch House Cleaning LLC (“Tidal Touch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, booking cleaning services, communicating with us, or otherwise using our services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information.

1. Information We Collect

Depending on how you interact with us, we may collect:

Name

Email address

Telephone number

Property or service address

Billing information

Property details

Requested cleaning service

Preferred service dates

Vacation-rental or turnover information

Property-access instructions

Communications with our team

Customer feedback or service concerns

When you use our website, certain technical information may also be collected automatically, such as IP address, browser type, device information, pages viewed, referral source, and general website activity.

2. How We Use Your Information

We may use personal information to:

Respond to enquiries

Prepare or follow up on quotes

Schedule cleaning services

Manage recurring cleaning appointments

Coordinate vacation-rental or turnover services

Process payments

Provide appointment confirmations and reminders

Communicate regarding cancellations, rescheduling, or service changes

Respond to complaints and customer-service requests

Improve our services and website

Maintain internal business records

Prevent misuse or fraud

Meet applicable legal obligations

3. Booking and Payment Providers

We may rely on third-party providers to operate parts of our business.

These may include service providers used for:

Online booking and scheduling

Payment processing

Customer relationship management

Telephone and SMS communications

Website hosting

Analytics and technical support

For example, our systems may use BookingKoala, Stripe, GoHighLevel, Twilio, and other providers where necessary to deliver services.

Third-party providers receive information only as reasonably necessary for their respective functions and operate under their own privacy and security practices.

We do not directly store complete credit-card information on this website.

4. Text Message (SMS) Communications
By providing your phone number and opting in through our booking form, you consent to receive text messages from Tidal Touch House Cleaning. We send two types of messages:

Transactional messages — booking confirmations, appointment reminders, rescheduling or cancellation updates, and service updates. Message frequency varies based on your bookings.

Marketing messages — special offers, seasonal promotions, recurring-service promotions, and service updates. You must expressly opt in to receive these.

Message and data rates may apply. To stop receiving text messages at any time, reply STOP to any message we send. To get help, reply HELP or contact us at [email protected].

Mobile information and text messaging opt-in data and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Consent to receive SMS communications is not required as a condition of purchasing cleaning services.

5. Sharing of Personal Information

We may disclose personal information to vendors and service providers that assist with:

Scheduling

Payment processing

Customer communications

CRM management

Hosting

Analytics

Administrative support

We may also disclose information where necessary to:

Comply with applicable laws

Respond to lawful requests

Protect the safety or rights of our customers, contractors, business, or others

Investigate fraud, misuse, or security incidents

Facilitate a business restructuring or transaction

We do not sell customers’ mobile opt-in information or messaging consent.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

Maintain website functionality

Understand visitor activity

Improve performance

Measure marketing effectiveness

Diagnose technical issues

You may modify cookie settings through your browser.

7. Data Security

We maintain reasonable safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

Customers should not transmit complete credit-card information, account passwords, or other highly sensitive information through ordinary SMS, email, or unsecured forms.

8. Data Retention

We retain information only for as long as reasonably necessary for legitimate business purposes, including:

Delivering services

Maintaining customer records

Processing transactions

Resolving disputes

Accounting

Legal compliance

Preventing fraud

Information may thereafter be deleted, anonymized, or securely disposed of.

9. Children’s Privacy

Our website and cleaning services are intended for adults.

We do not knowingly collect personal information directly from children under 13.

10. Your Choices

You may contact us to:

Correct information you previously provided

Update your contact preferences

Request that marketing communications stop.Please note that even after opting out of marketing communications, you may still receive transactional messages related to your bookings.

Ask questions regarding how we use your information

Marketing emails may be discontinued through applicable unsubscribe links.

SMS consent can be withdrawn by replying STOP. FCC rules require businesses to honor valid consent-revocation requests for covered automated communications.

11. Third-Party Links

Our website may contain links to BookingKoala or other external platforms.

Once you leave our website, the privacy practices of the third-party platform apply. We recommend reviewing those privacy policies before submitting information.

12. Changes to This Policy

We may revise this Privacy Policy periodically.

Any updated version will be posted on this website with its new effective date.

Continued use of our website or services after a policy update is subject to the updated policy.

13. Contact Information

Questions regarding this Privacy Policy may be directed to:

Tidal Touch House Cleaning LLC
5005 West Laurel, Suite 100-134
Tampa, FL 33607

Phone: (239) 946-9977
Email: [email protected]
Website: https://tidaltouchhousecleaning.com/